A good working relationship between a sponsor and a contract research organization (CRO) is rooted in shared values, effective communication, and a commitment to quality and compliance.
In this article, we explore key strategies and best practices for ensuring a successful partnership with your CRO, including:
The request for proposal (RFP) process can be long and arduous, and identifying the best CRO for your needs can be challenging.
However, early interactions with a CRO are critical to developing better relationships and a clear path forward.
In addition to asking the “right” questions, key decision makers on your team should feel the proposal and bid defense processes were honest and collaborative.
“Proposal development is one of the first steps in creating a solid business relationship,” explains Tyler Younger, Director of Proposals at PharPoint.
“With every proposal, we focus heavily on providing a transparent overview of what partnering with PharPoint would be like – what our high-level strategy would be, what kind of experience the study team you’d be working with has, and of course, a budget specifically tailored to your requests with clear assumptions.”
For Younger’s team, steps to producing a transparent proposal include:
As you navigate the RFP process, ask yourself:
Once a contract is signed and a CRO is selected, creating alignment between teams can help develop a better working relationship early.
Remember to consider the importance of a well-planned kick-off meeting. Great communication and study team alignment allow all parties to leverage their strengths and expertise to achieve better outcomes for your trial.
In addition to a kick-off meeting, you should work with your CRO to establish communication plans that fit your needs and work preferences. You may want to consider:
Regularly reporting and tracking project milestones and deliverables is essential to building trust between a sponsor and a CRO. Ongoing reporting allows both parties to identify potential issues early and work together to address them.
Creating a study dashboard that allows real-time access is one way to monitor performance effectively. Your dashboard may include information such as:
Successful partnerships with CROs don’t happen by accident. Finding a like-minded partner who prioritizes transparency and works with a shared commitment to excellence is critical to developing a better relationship between a sponsor and CRO.
With a careful selection process and attentive, honest communication, you can establish a successful partnership with a CRO – ultimately helping you produce high-quality trials results, meet your project goals, and bring new therapies to patients in need.